Contract Manager - LATAM & NAM Accounts

May 20

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HubSpot

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HubSpot is a comprehensive provider of software solutions aimed at enhancing marketing, sales, and customer service efforts for businesses of all sizes. It offers a free CRM and various Hubs such as Marketing Hub, Sales Hub, Service Hub, and CMS Hub—all designed to streamline operations and foster growth. The company provides free and premium plans, along with a wide array of resources, courses, and integrations through its marketplace to aid businesses in leveraging these tools effectively. HubSpot also partners with service providers to enhance its offerings and serves businesses worldwide, providing support through multiple channels.

inbound marketing • marketing • internet marketing • online marketing • web marketing

1001 - 5000 employees

Founded 2006

☁️ SaaS

🤝 B2B

📋 Description

• As a Contract Manager for our 1:Few (High Touch) Customer base at HubSpot, you will be responsible for handling all assigned customer contracts. • This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. • You’ll get to: • Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. • Utilize business development skills to execute product expansion opportunities in collaboration with Customer Success and Sales teams. • Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. • Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process. • Establish cooperative working relationships with customers. • Lead forecasting discussions and pipeline reviews with internal colleagues. • Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. • Get a mini-MBA! You’ll learn how a variety of businesses operate, what challenges they face on a daily basis, and how technology can dramatically improve their businesses and employees' lives.

🎯 Requirements

• Experience with customer service and contract management. • Negotiation or sales experience. • Prior account management and/or customer retention experience. • Inbound Marketing & Sales knowledge. • Portuguese is a PLUS.

🏖️ Benefits

• We are looking for people who: • Are passionate about creating a great customer experience. • Solve problems with curiosity and creativity. • Seek to understand multiple perspectives in a situation. • Have growth driven negotiation skills. • Show clear communication skills with the ability to effectively lead a phone conversation. • Possess prioritization and organizational skills with attention to detail. • Embrace a dynamic and motivating environment. • Invest in relationships with customers and colleagues. • Contribute to a positive team environment of equality and inclusion. • Nice-to-Haves: • Experience with customer service and contract management. • Negotiation or sales experience. • Prior account management and/or customer retention experience. • Inbound Marketing & Sales knowledge. • Portuguese is a PLUS.