Operations Training Manager

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HubSpot

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B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📋 Description

• Develop and execute a targeted learning strategy aligned with our Product team’s development lifecycle and go-to-market plans, ensuring workforce readiness to support new technologies and high availability service models. • Partner closely with Product Management, Engineering and Operations to identify training needs related to new product launches, enhancements, or platform updates. • Design and deliver structured product enablement programs that include technical knowledge, operational procedures, customer impact training, and troubleshooting skills. • Collaborate and partner with the Learning department to align with the creation of scalable, modular learning content for various audiences, including Edge Network, NOC, Field, and Customer Care teams. • Facilitate high-impact training sessions across multiple formats (mainly virtual, hybrid, LMS) tailored to technical learners. • Establish training KPIs, product-readiness metrics, and learning assessments to ensure successful adoption and performance post-product launch. • Integrate L&D efforts with performance management processes to reinforce product proficiency and continuous improvement. • Embrace cross-functional collaboration to align training timelines with product release schedules and customer onboarding plans. • Develop learning journeys that evolve as products mature through the pipeline, from pilot rollout to full-scale operations. • Stay ahead of trends in edge networks, SD-WAN, next-gen satellite communications, L&D tools, and instructional design methods to drive innovation and engagement. • Ensure training programs contribute to organizational and customer trust, operational stability, reduced time-to-competency, and improved user experiences post-launch.

🎯 Requirements

• Bachelor’s degree in Psychology, Education, Behavioral Science, Engineering, HR Management, Communications, or related field. • Certified Trainer or credentials in Instructional Design, Agile Learning, or Technical Training is a strong plus. • At least 5 years of experience in Learning & Development or Product Enablement, with a focus on supporting product launches or technical environments. • Proven experience designing and facilitating training programs for technology-driven or service-based products. • Experience in satellite communications, telco, managed services, or technical operations is highly desirable. • Strong ability to collaborate with cross-functional teams including Product, Engineering, Support, and Field Ops. • Excellent facilitation, communication, and stakeholder engagement skills. • Mastery of instructional design principles, adult learning theory, and blended learning techniques. • Proficiency in content development tools, LMS platforms, PowerPoint, Excel, and other delivery tools. • Strategic thinker that begins to plan with a documented successful outcome. • Analytical mindset with the ability to measure training impact and drive continuous improvement. • Willingness to travel as needed to support training deployment across teams or regions. • Willing to work on a full-time, remote basis. Must be able to work flexible hours to support stakeholders in EMEA and AMER regions.

🏖️ Benefits

• Talented teammates – your co-workers are the best and brightest in the industry • Ability to develop skills – work across departments to gain new skills and valuable experience • Choose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field. • Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system. • Work on diverse projects – every day is different with our customers from a range of industries around the world