Lead Product Manager – Integrated Health Patient Experience

4 hours ago

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Humana

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Healthcare Insurance

Humana is a healthcare company dedicated to making a positive impact on the health of individuals, communities, and the healthcare system as a whole. With a focus on putting health first, Humana serves a diverse range of populations, including seniors and the military, providing Medicare Advantage HMO, PPO, and PFFS plans. Humana is committed to fostering a culture of belonging and mutual respect, offering competitive and flexible benefits to ensure the financial security of its employees and their families. The company prides itself on creating an inclusive workplace where everyone has the opportunity to succeed.

10,000+ employees

Founded 1961

⚕️ Healthcare Insurance

📋 Description

• Conceives of, develops, delivers, and manages products for customer use • Works on problems of diverse scope and complexity ranging from moderate to substantial • Define and champion the integrated health product vision, aligning with enterprise priorities and patient experience goals • Lead ideation, design, and development of integrated solutions that span multiple business units and care settings • Design and execute pilots and test-and-learn programs to validate new experience models, measure impact, and inform scale decisions • Partner with clinical, operational, and technology teams to ensure solutions meet patient needs and deliver measurable value • Track solution performance post-launch, leveraging feedback and analytics to optimize experiences and outcomes • Advise senior leadership on integrated experience strategies, providing insights that shape enterprise decision-making • Ensure solutions are grounded in patient insights and deliver tangible improvements in access, engagement, and satisfaction.

🎯 Requirements

• Bachelor’s degree • Previous experience in healthcare industry, preferably in the managed care or provider sector • A minimum of two years experience applying Human Centered Design processes • A minimum of three years product management experience • Experience in building out and managing frameworks • Excellent in building and cultivating relationships with key business partners and stakeholders across organizational levels • Solid research, analytical, critical thinking and creative problem solving skills • Ability to interpret the needs of the organization and communicate actionable insights through analytics • Highly collaborative, flexible, team oriented working style • Structured and logical thinking; ability to identify and assess business problems and then develop strategic, analytical, and financial frameworks to conduct analysis.

🏖️ Benefits

• medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities