Customer Success Manager

🕒 4 days ago

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Hypofriend

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💸 Finance

🏠 Real Estate

Finance • Real Estate

Hypofriend is a mortgage and pension insurance broker based in Berlin, Germany, offering services to help customers find optimal mortgage solutions across Germany. The company also assists with property search, refinancing options, and insurance for homes and families. Hypofriend uses technology to provide online mortgage recommendations and guides customers throughout the mortgage application process.

📋 Description

• You initiate client relationships and handle initial questions about the recommended process and steps for mortgage financing. • You assist in maintaining analytical spreadsheets and analyze business potential, prospective clients, and market performance. • You work closely with our experienced advisors and support the development and optimization of our sales processes.

🎯 Requirements

• You hold a university degree in business administration, finance, or a related field, or you have a commercial vocational qualification. • You have already gained initial practical experience (e.g., through internships) in roles with direct customer contact, ideally in mortgage financing. • Customer satisfaction is your top priority, and you know how to correctly assess and prioritize customer concerns. • You have an affinity for numbers and a desire to get to the bottom of things. • You engage with customers empathetically and succeed in giving them a positive experience around mortgage financing. • You enjoy working with digital products and media. • You have excellent communication skills in both German and English. • You are a team player who brings positive energy.

🏖️ Benefits

• Work in a young, motivated, interdisciplinary team that has already successfully developed digital products. • Flexible working arrangements, including the option to work from home (with occasional gatherings at our Berlin office). • We offer a very attractive and competitive compensation package. • We provide MacBooks and a home office budget to optimize your productivity. • In addition to a free Urban Sports Club membership, we offer fruit and beverages in the office. • You will receive training days, online learning tools, and coaching to gain deep insights into investment advisory, technology, and marketing. • We organize regular team events such as Hypofriend BBQs, happy hours with our famous pub quiz, and team retreats where the entire team goes into nature for workshops and strategic planning.