Process Owner Manager

2 hours ago

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IDC

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B2B • Consulting • Business Services

IDC is a consulting firm that specializes in providing strategic business advice to small business leaders. Their team of experienced consultants focuses on helping businesses achieve their goals by addressing foundational issues, including vision, clarity, efficiency, and accountability. Through weekly engagement, they offer personalized guidance and operational support to enhance performance and drive growth in small businesses.

1001 - 5000 employees

🤝 B2B

📋 Description

• Define and own the process -- establish scope, objectives, and performance metrics • Design and document end-to-end process workflows, roles, and responsibilities • Monitor process performance using KPIs and dashboards; identify gaps and improvement opportunities • Drive continuous improvement through Lean, Six Sigma, or other methodologies • Ensure compliance with organizational policies, regulatory requirements, and quality standards • Collaborate with stakeholders (e.g., business units, IT, quality, compliance) to ensure process alignment and integration • Manage process changes, including communication, training, and documentation updates • Facilitate root-cause analysis and corrective action planning for process issues • Serve as the subject matter expert (SME) for the assigned process(es) • Report on process performance and improvement initiatives to leadership

🎯 Requirements

• 5-10 years of process improvement experience managing or improving business processes • Bachelor's degree in a related field (MBA or advanced degree preferred) • Excellent communication, facilitation, stakeholder management and leadership skills • In-depth knowledge of industry trends, best practices, and emerging technologies • Exceptional problem-solving and analytical abilities • Proven success where transformation or change initiatives are long lived / sustainable in the desired changes and impact • Certification in or practical experience with process improvement frameworks (Lean, Six Sigma, Agile) • Familiarity with project management approaches, tools, and phases of the project lifecycle • Proficiency in Process documentation tools such as Visio

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off