IT Technical Engineer

April 22

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iHeartMedia

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iHeartMedia is America's number one audio company, reaching 9 out of 10 Americans every month. Known for its extensive capabilities in radio broadcasting, digital audio platforms, podcast production, and media services, iHeartMedia operates over 860 live broadcast stations across 160 markets in the United States. The company is a leader in the audio industry, leveraging analytics and attribution technology to engage its vast consumer base. iHeartMedia produces a wide variety of content, including podcast partnerships and live events like the 'iHeartRadio Jingle Ball Tour. ' As a major player in media, iHeartMedia connects audiences with advertisers through advanced audio solutions, empowering campaigns on both national and local scales.

Broadcast Media • Broadcast Radio • Digital Radio • Live Entertainment Events • Podcasts

5001 - 10000 employees

Founded 2008

📱 Media

💰 Debt Financing on 2017-02

📋 Description

• This is a Customer Support position to install, maintain, and train for the use of the products developed and sold by Florical Systems. • Available for customer service 24hr/day when on-call, as needed. • Ability to travel and work with customers on-site. • Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support. • Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols. • Edit configuration files and database data on multiple software packages as needed. • Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems. • Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements. • Completing reports, forms, checklists, etc., to document service and installation work. • Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies. • Other duties, as assigned.

🎯 Requirements

• Problem Solving - Identify and resolve problems promptly by gathering and analyzing information, developing alternative solutions, and working well in group problem-solving situations. • Customer Service - Manage difficult or emotional customer situations. Respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service in a timely manner. • Communication – Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. • Professionalism – Tactfully interact with others. React well under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments. • Computer Skills: Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF. This includes the ability to install Windows 11 and Windows Server on bare metal or a VM environment. • Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files). • Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages. • Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments. The ability to capture packets using Wireshark and perform a basic analysis. • Databases - Working knowledge of SQL or MongoDB database servers. The ability to write simple SQL queries. • Virtualization - Working knowledge of a popular virtualization platform is a plus. • Competency with Microsoft 365, including Teams.

🏖️ Benefits

• Employer sponsored medical, dental and vision with a variety of coverage options. • Company provided and supplemental life insurance. • Paid vacation and sick time. • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing. • A Spirit day to encourage and allow our employees to more easily volunteer in their community. • A 401K plan. • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving. • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!