Operations Support Associate

April 25

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Imagen Technologies

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Imagen provides onsite, technology-enabled diagnostic solutions that allow primary care practices to maximize clinical outcomes, patient satisfaction, and financial results

radiology • healthcare • machine learning • AI • deep learning

51 - 200 employees

📋 Description

• Monday - Friday shift schedule from 7:30am-3:30pm ET. • This position requires a remote 8-week training period outside of your regular shift schedule. • Responsible for providing excellent customer service via telephone, email, and chat communication. • Perform provider communication, general imaging services troubleshooting, and the front line of both internal and customer inquiries. • Cover operations 24/7 365 days per year, instilling confidence in patients and stakeholders.

🎯 Requirements

• Associate’s degree and 1+ years of experience in a radiology support role, or a High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role. • Recent healthcare experience with Electronic Medical records (EMR) system experience is preferred. • Understanding of medical and radiology terminology and service lines preferred. • Experience working with radiology applications preferred. • Ticketing System or CRM experience preferred (Salesforce experience preferred). • Excellent verbal and written communication and documentation skills required. • Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required. • Hardware support and PC troubleshooting experience preferred. • Organized with high attention to detail.

🏖️ Benefits

• Hourly rate between $22 - $27, plus overtime and benefits. • Imagen maintains a Substance Abuse and Testing policy.