Manager-Client Operations

July 11

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Logo of Innovaccer

Innovaccer

Two years in a row: Innovaccer Awarded Best in KLAS Data & Analytics Platforms Category.

Quality Reporting • Interoperable Data Lake • Drilled Down Contract Performance • population health • Health Equity

1001 - 5000

💰 $150M Series E on 2021-12

Description

• The Manager - Client Operations is responsible for owning the Care AI Solutions delivery and P&L for assigned client(s). • Collaborate with the Care Delivery Leader to co-own the client relationship, experience, and growth. • Implement and maintain Six Sigma and continuous improvement practices to optimize delivery processes and drive operational efficiency. • Directly manage the Innovaccer staff agent team responsible for the delivery of Care AI Solutions to assigned clients. • Attract, develop, and retain top talent within the agent team, ensuring they are motivated and engaged.

Requirements

• 5-7 years of experience in client operations, service delivery, or a similar role in the healthcare technology or AI solutions industry. • Demonstrated expertise in client and stakeholder management, with the ability to effectively communicate and collaborate with diverse stakeholders. • Strong delivery skills, including project management, metrics management, and problem-solving. • Proficient in Six Sigma and continuous improvement methodologies, with the ability to drive operational excellence. • Experience in P&P management and the ability to analyze financial and operational data to drive business decisions. • Skilled in leading and motivating teams, with a focus on talent development and culture building. • Excellent communication and presentation skills, with the ability to effectively convey complex information to clients and internal stakeholders. • Preferred: Experience in working in a matrix-style organization and a deep understanding of the healthcare industry.

Benefits

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year. • Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition. • Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. • Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

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