Project Management & Support Specialist

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Inside Out Group

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Media • Construction • Aerospace

Inside Out Group is a specialized video production company that offers high-end filming services, including time lapse filming, drone filming, photography, and animation. With over 15 years of experience, they cater to diverse sectors such as rail, construction, and infrastructure, providing innovative solutions for challenging projects. Their team is known for its technical expertise and creative approach, ensuring quality media that effectively showcases their clients' projects.

11 - 50 employees

Founded 1991

📱 Media

🚀 Aerospace

📋 Description

• Serve as the primary point of contact, answering all incoming business calls and managing communications (phone, text, email). • Confidently provide project updates and status reports to customers, effectively filtering information and relaying only essential details to the founder. • Execute consistent follow-up with customers regarding project stages and missing information. • Maintain a friendly, clear, and professional communication style aligned with U.S. small-town cultural norms. • Organize and optimize all project management tasks, deadlines, and project phases within the Monday.com platform. • Proactively monitor and track all project deadlines and deliverables, serving as the accountability partner for the founder's tasks. • Assist the founder by streamlining the process of getting proposals done and organizing necessary paperwork. • Manage and organize the founder’s email inbox, handling routine correspondence and prioritizing tasks. • Handle general administrative tasks, scheduling, document organization, and other clerical duties as required. • Take ownership of establishing and maintaining efficient organizational systems (including the VOIP phone system and email).

🎯 Requirements

• Fluent English with a minimal accent is required due to the small-town U.S. clientele. • Bilingual fluency in Spanish is a significant plus. • Proven experience managing projects, tasks, and deadlines, ideally using Monday.com. • Background or familiarity with the construction, engineering, or drafting industry is highly desirable. • Imperial measurement understanding (Critical). • Must be a proactive, autonomous, and detail-oriented "partner" who anticipates needs and drives results, rather than passively awaiting direction (not just a task follower). • Proficiency with email organization, calendar management, and quick learning ability for new systems (including the transition to a VOIP platform).