Development Manager

Job not on LinkedIn

6 hours ago

Apply Now

Receive Emails with Similar Jobs

Intradiem

WebsiteLinkedInAll Job Openings

Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.

51 - 200 employees

💰 $35M Debt Financing on 2021-11

📋 Description

• Lead multiple teams of developers (onshore and offshore) to deliver the features defined as the development sprints • Manage priorities and remove blockers for multiple scrum teams • Provide technical guidance to team members by providing design feedback and by providing code samples when necessary • Perform occasional code reviews to validate that coding standards are being followed and to ensure high quality code is being produced • Collaborate with product management and architecture teams to break down requirements and design documentation into planned sprint work • Facilitate discussions between development team members and key stakeholders to remove ambiguity in requirements • Act as a coach for team members on process and procedures, relation building teams, ability to resolve team grievances. • Research product development options, technologies, and provides analysis for product direction • Conduct all business in accordance with Intradiem policies and procedures • Serve customers and internal personnel as a subject matter expert (SME) for responsible areas of the product. Be able to interface with customers during technical discovery sessions to understand technical needs and during product issues demonstrating with confidence that the root cause is understood and that the appropriate corrective action is/has being/been taken. • Provide product training and documentation to support internal customers

🎯 Requirements

• Excellent verbal and written English communication skills, impeccable organizational and time management skills • Ability to multitask between projects with minimal loss in productivity • Strong knowledge of object-oriented programming and data structures • Ability to write production-ready code in one or more object-oriented programming languages • Strong understanding of SDLC processes and ability to identify areas for improvement in tailored processes • Familiarity with CI/CD concepts • Fluency in Web Services standards, technologies, tools (e.g. XML, SOAP/REST, etc.), and enterprise class implementation • Understanding of enterprise integration patterns (EIP) • Design Patterns – Thorough understanding and ability to implement code using common design patterns • Experience with working with multiple Scrum teams in a variety of different technical functions, different cultures, local, on-shore and offshore resources • Strong understanding of call center technology (ACD, WFM) preferred • Bachelor’s degree in Computer Science (or related field) or equivalent work experience • Master’s degree in computer science (or related field) preferred • 7-10 years of experience developing enterprise software • 5+ years in a management position leading teams of software engineers.

🏖️ Benefits

• Candidates for positions with Intradiem must be legally authorized to work in the United States. • Equal opportunity employer evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.