Technical Support Engineer - 2nd Shift

April 16

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $54k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Intuitive

WebsiteLinkedInAll Job Openings

Intuitive is a company known for its innovative surgical technologies, including the da Vinci Surgical Systems which are used for minimally invasive procedures. With three decades of demonstrated performance, Intuitive focuses on advancing healthcare by providing structured and measurable technology training pathways for surgeons, physicians, and OR care teams. Their vision is to improve patient outcomes through less invasive surgical care. Intuitive also offers a visual media platform for collaboration and learning, known as the Da Vinci Hub, and the Simnow platform for surgical training. The company is involved in ongoing innovation to explore new possibilities in surgical care.

Robotics • Medical Devices • minimally invasive surgery • robotic-assisted surgery • robotic surgery

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

📋 Description

• Front line phone support for Customers, Field Engineers, and Sales Professionals. • Ensures customer satisfaction by understanding the customer’s needs and their environment to resolve Tier 1 customer issues. • Quickly become knowledgeable on policies, processes, and procedures as well as knowledge of best practices. • Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone. • Perform system error log reviews providing a summary of findings and recommendations to field service. • Drive resolution of all product performance issues until an acceptable solution is identified and implemented.

🎯 Requirements

• Effective analytical, troubleshooting, and problem-solving skills required. • Familiarity with Operating Room protocols, anatomic terminology, and Endoscopic vision equipment is a plus. • Must possess excellent oral and written communication skills, as well as people skills. • Working knowledge of computers and standard software applications, preferably with SAP, Salesforce, and Microsoft Office. • AA degree in electronics or mechanical engineering and/or two years related job experience required. • Must be a Field Engineer III or above for at least two years or have three years of experience working in Technical Support in a call center, preferably in the medical device industry.

🏖️ Benefits

• Equal employment opportunities for all applicants • Market-competitive compensation packages, including base pay, incentives, benefits, and equity