Customer Success Representative

May 23, 2023

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ITIL Service Desk • IT Asset Management • ITSM • ITAM • Service Management

201 - 500

Description

Is responsible for understanding our clients business processes, and mapping these processes to software. You will partner with customers to build and implement a strategy for success, from the implementation to ensuring in ongoing clients they are receiving the most possible ROI from our products and services. By discovering new business opportunities and regularly analyzing usage results to make recommendations, this person will be providing value to our customers every step of the way. We are looking for a person with technical knowledge, energy, empathy, client’s orientation, versatility and operational experience to execute our Customer Success plans. On the way, this position will work closely with the Product Manager and Sales Department.

Requirements

• Previous experience in software implementation / support ITIL • English bilingual (50% of the work will be for English speaking customers) • Strong negotiation skills • Enjoy working with clients • Good energy and empathy. • Availability to travel.

Benefits

• Career development opportunities • English and portuguese classes in company • Technical trainings • A flexible work environment, snacks, breakfast and more! • Extended PTO and paternity leave • Premium private health insurance • Remote work reimbursement • Fixed bonus for gastronomy-related purchases