Instructor – E-commerce, Customer Service & CRM Systems

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November 24

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🎓 Oбучаем IT-профессиям с нуля

11 - 50 employees

📋 Description

• Teaching the development and maintenance of customer relationships in the digital environment • Leading modules on CRM systems (e.g., HubSpot, Salesforce, Bitrix, Zendesk), support and customer communication • Establishing and teaching data protection principles, customer-centric processes and service culture in e-commerce • Presenting and analyzing customer loyalty metrics (NPS, CSAT, churn rate) and strategies for audience retention • Delivering the module “Sales and Customer Service (Part 2)”: teaching online sales communication techniques, managing the customer experience, upselling and retention methods, objection handling, and fostering empathy and NPS • Supporting participants in accessing digital tools for service and user support as well as SaaS applications.

🎯 Requirements

• University degree in Management, Psychology, Communication, Marketing or Customer Experience • Work experience in the EU, ideally in Germany • At least 3 years of professional experience in roles such as: Customer Success Manager, Support Lead, Account Manager, CRM Specialist, SaaS Onboarding Specialist • Very good German language skills (minimum C1 level) • Solid knowledge of current CRM systems and digital service practices • Understanding and ability to analyze key loyalty metrics (NPS, CSAT, churn rate) • Experience building support and retention processes and actively handling objections • Familiarity with digital service and SaaS tools is an advantage • Excellent communication skills and empathy • Ability to moderate and lead discussions • Experience in mentoring, training or staff development is desirable.

🏖️ Benefits

• Remote work from anywhere in the world • Hourly rate: €30; potentially €35 in the future • Working hours: classes on weekdays starting from 5:00 PM • Weekly workload starting at 6 hours (based on availability) • Collaboration with an international IT team – your future colleagues are developers from leading European and global IT companies • Build your personal brand – opportunity to host online events, train professionals and establish yourself as an industry expert • Public exposure on social media – participate in webinars and live streams on Instagram, YouTube, TikTok, etc. • Career opportunities – potential to become a Dean (m/f/d) and lead a faculty • And much more! Your ideas are heard here – join us!