Technical Support Specialist

🔥 4 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $93k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Iterable

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

🤖 Artificial Intelligence

🤝 B2B

💰 $200M Series E on 2021-06

Artificial Intelligence • B2B • Marketing

Iterable is an AI-powered cross-channel marketing platform that enables businesses to engage consumers through integrated messaging across email, mobile, web, and more. It supports enterprises in designing and automating personalized marketing campaigns that leverage real-time data to enhance customer experiences. Iterable offers tools for data activation, segmented messaging, and dynamic campaign creation, allowing marketers to build individualized customer journeys and maximize campaign impact through seamless cross-channel communication. With a focus on enterprise solutions, it facilitates the transformation of marketing operations into secure and scalable systems.

📋 Description

• Become an Iterable product expert. • Answer customer questions over email, live chat, Zendesk and phone. • Categorize customer inquiries. • Write and update support articles. • Escalate issues to Customer Success Managers and the Engineering team. • Deliver excellent customer service to delight Iterable customers.

🎯 Requirements

• Demonstrated ability to solve highly technical problems • Desire to teach new customers about the platform • Ability to answer product and technical questions • Passion for startups, software, and SaaS products • Previous experience in a B2B technical support role at a SaaS company (Bonus) • Experience with email, push or SMS platforms (Bonus) • Experience with JIRA or Zendesk or similar tools (Bonus) • Experience with Datadog/Grafana or similar tools (Bonus) • Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks (Bonus)

🏖️ Benefits

• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Community Impact Days • Fertility & Adoption Assistance • Paid Sabbatical • Flexible PTO • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation