Technical Support Specialist

August 30

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Boulevard

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Boulevard powers the next generation of salons and spas so it’s easier for everyone to look and feel their best.

vertical software • experience economy • scheduling • online scheduling • software

201 - 500

Description

• Handle escalated technical issues ranging from hardware, software, API, and integration support. • Provide guidance to Tier 1 and 2 teams to improve time to close and issue handling. • Use technical tools such as SQL, Postman, automated scripts, and internal logs for issue resolution. • Make informed decisions under pressure and prioritize tasks based on impact and urgency. • Engage in the Boulevard community and inspire new leaders through team efforts.

Requirements

• Experience: 1+ year technical support or customer-facing engineering role. • Technical Chops: Working knowledge of SQL and cURL for API calls. Knowledge of common POS and payment hardware. • Collaboration and Agile Communication Skills: Must manage messages for different audiences and translate technical topics. • Masterful Critical Thinking: Ability to analyze details, ask questions, and identify problems. • Joy for Blazing Trails: Embrace change and innovation in a growing environment.

Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with work from home stipend. • Family planning resources and specialized support programs. • Equity opportunity. • Boulevard Bucks Learning and Development program.