Regional Customer Success Manager EMEA

June 3

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Logo of Horizons

Horizons

Meet the hiring solution that eases onboarding, payroll, and compliance for global teams—in 180 countries.

Global PEO & Employer of Record • International Recruitment • Global Mobility • Global Expansion • International Company Registration

51 - 200

Description

• As a Regional Customer Success Manager at Horizons with a focus on our global clientele seeking international expansion, you will play a pivotal role in the client onboarding experience, ensuring our clients successfully transition into and utilize our suite of services. You will be the primary point of contact post-sale and throughout the customer lifecycle. By understanding our clients' unique needs, cultural nuances, and business goals, you will ensure that they derive maximum value from our solutions. Your role will not only ensure a seamless onboarding experience but also provide ongoing support as these businesses expand in foreign markets.

Requirements

• Bachelor's or higher degree. • 6+ years of experience in a customer success or client-facing role working with international clients, preferably in EOR, HR services or related fields. • Fluent in English. • Strong understanding of international business cultures and the challenges faced when expanding abroad. • Exceptional communication, presentation, and interpersonal skills with a global mindset. • Ability to work independently and in a team environment across diverse teams. • Proficiency with CRM software and other relevant tools. • Customer oriented and passionate about delivering exceptional client experiences.

Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Select your preferred hardware, be it Windows or Mac, and we'll purchase it for you

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