Head of Ecommerce Operations

4 hours ago

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Midi Health

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Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.

51 - 200 employees

📋 Description

• Develop and execute a multi-year eCommerce operations roadmap aligned with the company’s growth goals and Operating Plan; • Lead cross-functional ecommerce operational planning in strong partnership with Marketing, Business Operations, Finance, Product, Legal/Compliance, Clinical, and Customer Service teams; • Identify emerging health & wellness ecommerce market opportunities; • Create a robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships; • Skilled in vendor management and contract negotiation; • Ensure all ecommerce processes comply with all necessary laws and regulations; • Lead KPI development for all ecommerce operational metrics including conversion, cart abandonment, fulfillment SLAs, return rates, cost-to-serve, and more; • Use analytics to drive continuous improvement of operational processes and customer experience; • Provide regular reporting and strategic insights to executive leadership; • Build, mentor, and lead a high-performing ecommerce operations team; • Drive a culture of accountability, operational excellence, and cross-department collaboration.

🎯 Requirements

• 10+ years of experience in ecommerce operations, including experience in supply chain, supplier selection, vendor management, fulfillment, shipping, distribution, and logistics, with 5+ years in a leadership capacity; prior experience in healthcare products or pharmaceuticals a plus; • Proven success in creating robust & resilient end-to-end supply chain system, including selecting new suppliers, negotiating contracts, and building & maintaining vendor relationships; • Demonstrated ability to create financial forecasts, demand planning, and inventory forecast models; • Strong business acumen; MBA or equivalent a plus; • Analytical mindset: use data to drive operational and strategic decisions; • Deep expertise in strategy married with a “roll up your sleeves” mentality; • Exceptional stakeholder management skills—you know how to influence, collaborate, and build trust with C-level leaders and cross-functional partners; experience working in a matrixed environment with cross-functional teams; • Experience overseeing eCommerce platforms (e.g., Shopify Plus, Salesforce Commerce Cloud, Adobe Commerce, custom platforms); • Expertise in operational workflows, including order management, supply chain, and fulfillment. • Excellent written and oral communication skills; • Exceptionally strong project management skills, including with complex, matrixed projects involving internal and external stakeholders; • Adaptability and flexibility in a dynamic, high-growth environment; • Occasional domestic travel (<10%) may be required.

🏖️ Benefits

• Competitive base salary • Equity • Health insurance • Paid time off