Global Client Support Specialist

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Setting up hotels on Bookassist’s systems and training hotels in the use of the Bookassist systems • Answering general support queries from our hotel clients over phone and email • Providing support for hotels using Bookassist Booking Platform, CMS, GDS, etc • Conduct research and analysis within internal data platforms to support problem-solving. • Troubleshoot technical and operational issues, guiding customers step-by-step through resolutions. • Work with CRM and ticketing tools to manage support cases, feature requests, and documentation. • Setting up of new offers, packages and ad hoc tasks in Bookassist reservation system and Bookassist CMS • Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.

🎯 Requirements

• Ability to communicate effectively • Fluent in written and spoken English, Spanish, Italian • 1+ year working within a relevant hotel-based or customer-facing environment (reception, revenue or reservation, e-commerce, marketing department at the hotel) • Relevant third level degree • Very good computer skills.

🏖️ Benefits

• Competitive salary (based on experience) • Full-time, permanent contract • Remote working with access to coworking offices • A professional, open, and collaborative working environment • A strong culture of trust and autonomy, offering a direct path to leadership and the opportunity to gain a wide range of hands-on experience by owning a full product portfolio. • An environment that encourages intellectual curiosity, experimentation, and professional growth