Senior Customer Success Manager - AMER

April 2

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Katalon

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Katalon is an all-in-one test automation solution designed to streamline the development and execution of automated tests across various platforms including web, mobile, desktop, and APIs. With tools like Katalon Studio, Runtime Engine, and TestCloud, Katalon provides a comprehensive suite for teams of any size to implement automated testing faster and more efficiently. The platform emphasizes ease of use by offering low-code and no-code scripting options, AI-powered testing, and advanced analytics through a centralized command center. Katalon is particularly suitable for enterprises requiring scalable, secure, and robust test automation solutions.

Software Testing • App Testing • Automation Testing

201 - 500 employees

Founded 2013

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

💰 $27M Series A on 2021-06

📋 Description

• Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. • Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. • Own a portfolio of enterprise accounts and build long-term, strategic partnerships across multiple levels of the customer organization. • Build and maintain deep, multi-threaded relationships across customer organizations—from practitioners to the C-suite. • Facilitate high-impact Executive Business Reviews, aligning Katalon’s value to customer KPIs and business objectives. • Translate customer goals and Katalon usage data into actionable success plans and business outcomes. • Develop and deliver compelling value stories that reinforce the ROI of the Katalon platform. • Identify Customer Success Qualified Leads (CSQLs) for expansion opportunities and partner with Account Managers to drive growth. • Proactively manage adoption and usage to ensure customers realize full value from Katalon across their teams. • Monitor customer health signals and lead proactive interventions when risks are detected. • Own and execute strategic save plays when customer relationships or adoption trends indicate potential churn. • Be the voice of the customer within Katalon. Partner with Product, Support and Engineering to advocate for customer needs. • Contribute to the development of high-touch engagement playbooks, templates and scalable best practices. • Share insights and learnings across the CS team to help level up our collective impact.

🎯 Requirements

• Customer-first mindset with a proven ability to build relationships and earn trust across all levels of an organization. • Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs. • Excellent communication and storytelling skills, especially when presenting to executive stakeholders. • Experience identifying expansion opportunities and working with Sales or AM teams to close them. • Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities. • Comfortable managing change and navigating complex org structures. • At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth • Familiarity with software development, QA, or DevOps environments is a plus

🏖️ Benefits

• Attractive compensation package • Generous time-off • Flexible work arrangements • Vibrant international working environment • Premium healthcare coverage: For both you and your loved ones; • Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!