Keywords Studios
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
Art Services • Engineering • Audio Services • Functionality QA • Localization
Quality Assurance Associate
May 28
Keywords Studios
Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.
Art Services • Engineering • Audio Services • Functionality QA • Localization
📋 Description
• Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. • We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. • Join us in our mission to build engaging player communities and offer outstanding experiences! • As a Quality Assurance Associate, you'll support operations in enhancing its Quality of Service through providing independent and objective transaction monitoring to consistently deliver excellent customer experience and best in class service of tasks performed by representatives to maintain client confidence and loyalty. • You will conducts transaction monitoring of agents’ calls / e-mails / or any back-office work and provides feedback for the agents’, process and project improvement.
🎯 Requirements
• Over 2 years experience in customer support or contact center industry. • Native level Traditional and Simplified Chinese language ability. • Advanced English Skills • Flexibility in shift schedule. • Hands-on experience in Quality Assurance • Relevant background in Customer Support roles • Demonstrated ability to deliver professional feedback would be a plus • Proficiency in Excel with excellent analytical abilities • Ability to work in autonomously as well as collaboratively within a team setting • Excellent communication skills, maintaining objectivity and impartiality • Assertiveness and can-do attitude • Attention to detail and effective task prioritization skills
🏖️ Benefits
• Holidays – All Taiwan Public Holidays, without having to work on Saturdays to make-up bridged holidays. • Annual Health Check-Up Subsidy – Eligible to receive subsidy during the annual health check-up period, upon having completed probation at that time. • Employee Shares Purchase Plan – Eligible to take part in our Shares Purchase Plan which allows you to purchase our Company’s shares at a discount if you are on a Permanent or a Fixed Term Contract of minimum 6-months. Purchases are made on a biannual basis, in June and December. • Employee Assistance Program – All our employees have access to professional counsellors on any challenges they are facing, work or non-work related. • Festival Holidays Gift or Voucher – A small token from us to you in celebration of festival events.
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