Strategic Customer Success Manager

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🕒 May 28

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Klim

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

🌍 Social Impact

💰 Seed Round on 2022-09

Agriculture • Social Impact • Environment

Klim is a company that specializes in promoting and implementing regenerative agriculture. It acts as a partner for resilience and economic efficiency through practices that enrich soil humus, improve soil structure, increase biodiversity, and secure yields. Klim provides solutions for companies seeking to offset CO₂ by offering regional CO₂ certificates through the development of soil carbon. It supports farmers by offering financial compensation and guidance during their transition to regenerative practices. Through scientific and agricultural expertise, Klim reduces emissions within the supply chain, and it tracks, verifies, and reports carbon sequestration in the soil. Klim operates in several countries, including Germany, Poland, the USA, the UK, Slovakia, and the Czech Republic, helping scale regenerative agriculture globally with local expertise.

📋 Description

• Own strategic customer relationships • Serve as the primary point of contact and strategic partner for key enterprise customers • Build strong relationships with stakeholders across sustainability, procurement, sourcing, operations, and leadership teams • Understand customer goals, challenges, and organizational dynamics to proactively guide accounts toward success • Drive customer success and value creation • Ensure successful onboarding, implementation, and long-term adoption of Klim programs • Define success metrics jointly with customers and proactively track progress against them • Lead regular business reviews, strategic planning discussions, and executive updates • Identify risks early and coordinate internal teams to resolve issues proactively • Own expansion • Drive account growth, and additional opportunities within existing customer relationships • Identify opportunities to expand regenerative agriculture programs across business units, geographies, or supply chains • Collaborate closely with sales leadership on account strategy and commercial planning • Coordinate cross-functional execution • Orchestrate collaboration across Product, Operations, Climate, Data, and Farmer Success teams • Ensure timelines, deliverables, and customer commitments are managed effectively • Help improve internal processes, playbooks, and customer experience as we scale • Act as the voice of the customer • Bring customer feedback and market insights into product and strategy discussions • Help shape scalable customer success processes and best practices • Contribute to a culture of operational excellence and customer-centricity

🎯 Requirements

• 4–8 years of experience in customer success, strategic account management, consulting, enterprise project delivery, or similar client-facing roles • Proven ability to manage and grow complex B2B customer relationships • Experience working with enterprise customers and multiple stakeholders • You think beyond delivery and understand how to create long-term customer value • You are comfortable discussing business goals, expansion opportunities, and commercial outcomes • You proactively identify risks, opportunities, and next steps • Strong executive communication and stakeholder management skills • Highly organized with the ability to manage multiple complex projects and priorities • Collaborative and comfortable working cross-functionally in fast-moving environments • You take ownership and drive topics forward independently • Structured, detail-oriented, and data-driven in your decision-making • Comfortable navigating ambiguity and evolving processes in a scaling company • Curious, pragmatic, and solution-oriented • Fluent in English; German is a plus • Experience in sustainability, agriculture, food systems, climate tech, or supply chain transformation • Experience managing enterprise SaaS, consulting, or strategic implementation programs • Understanding of regenerative agriculture, Scope 3, or supply chain sustainability initiatives.

🏖️ Benefits

• Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company. • Impact: Make a daily and active contribution to combating climate change, promoting consumer education, and fostering fair conditions for our climate-conscious farmers. • Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom. • Flexible work model: At Klim, we foster a flexible, hybrid work approach and facilitate remote work (within the EU). It is advantageous for this role if you live in Berlin or can be present in our office regularly. • Additional benefits for full time, permanent employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, a company pension scheme, plus team lunches (if based in Berlin) and regular team events.