Order Management Specialist, Inside Sales – Italy, Greece

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🕒 March 4

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KNIPEX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

For over 140 years and four generations, we have been working passionately on being the best manufacturer of pliers for our customers and users – with a clear focus, high demands and a constant flow of new ideas. Throughout the world, our brand enjoys a great deal of trust, and we aim to consistently meet and rebuild this.

📋 Description

• Preparing and tracking international quotations and orders • Processing complaints and returns • Handling shipping arrangements for goods shipments, samples and catalogs to EU and non-EU countries • Order-related communication with customers and sales representatives in Italian and English • Reviewing and processing payment discrepancies and dunning notices • Supporting the International Sales team and participating in project work

🎯 Requirements

• Completed commercial vocational training, e.g., as an industrial clerk, wholesale and foreign trade clerk, or equivalent • Business-fluent Italian and good written and spoken English required • Several years of experience in international inside sales with knowledge of international shipping and export required • Initial experience with an ERP system (e.g., SAP) and a CRM system (e.g., Salesforce Service Cloud) is an advantage • Reliability, willingness to learn, and strong communication skills

🏖️ Benefits

• Permanent employment contract • Digital application process • Cross-departmental collaboration • Support for the International Sales team