Customer Support Agent – Tier 2

4 hours ago

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Koronet

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SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

📋 Description

• Handle advanced technical cases escalated by Tier 1 agents via chat, email, and internal tickets. • Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL. • Collaborate with engineering and product teams to resolve complex or persistent issues. • Document recurring issues and maintain internal knowledge bases. • Actively contribute to improving internal support processes and tools. • Guide Tier 1 agents when needed and share best practices with the team.

🎯 Requirements

• You have a degree in Computer Science, Software Engineering, or a related field. • You’re comfortable navigating technical environments and tools like Postman and HTML. • You’re excited to learn—not just about the platform, but about how the floral B2B industry operates. • You’re proactive in improving processes and eager to build internal tools when needed. • You have strong analytical and troubleshooting skills. • You communicate clearly and professionally, even when dealing with complex topics. • You’re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.

🏖️ Benefits

• 100% remote position with flexible working hours. • Direct mentorship and space to grow into a platform or product expert. • English classes and continuous learning support. • A collaborative and transparent environment where your ideas matter. • Competitive salary based on experience. • Full-time, indefinite-term contract.