Technical Operations Associate

July 12

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Description

• Assist in Operational Resilience, efficiency, and reliability of the platform • Support risk management, automate processes, and enhance system performance • Collaborate with teams to foster a culture of continuous improvement • Participate in incident management and service level objectives reporting • Stay updated on industry trends in operational resilience • Document system design and procedures to share knowledge across teams

Requirements

• Versatility and Quick Learning • Data Analysis and Insight Generation • Solution-Oriented Problem Solving • Project Management and Execution • Effective Decision-Making • Process Adherence and Improvement • Service Architecture Understanding • Supplier Relationship Management • Risk and Business Continuity Management • Automation and Operational Efficiency • Industry Knowledge and Innovation

Benefits

• 25 days annual leave • 8 bank holidays • 1 Kroo bank holiday (June 24th) • 1 day off during the week of your birthday • 3 personal days • Up to 4 hours per month of employer-sponsored volunteer time • Mental health support via Spill • Workplace pension with 5% employee contribution and 3% employer top-up • Access to £500 Kroo Learning Fund • Top-of-the-line equipment including MacBook • Assistance with home office setup • Modern office in Holborn, Central London • Cycle to Work scheme • Electric Car scheme • Enhanced parental leave policy • Room for growth • Full healthcare coverage for employee and nuclear family via Vitality