Customer Service Support Representative – Client Billing

6 hours ago

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Labcorp

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Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

📋 Description

• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day • Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims • Continuous evaluation of current policies and SOP’s and give recommendations for process improvements • Handle sensitive information in a confidential manner • Reading and understanding of explanation of benefits or correspondence • Accurately document all accounts ensuring guidelines and regulations are followed • Communicate via telephone with a physician, insurance company and patients • Utilize tools to verify eligibility, claim status and/or to obtain better billing information

🎯 Requirements

• High School Diploma or equivalent required • Minimum one year work experience required • Previous call center and customer service experience strongly preferred • Previous medical experience strongly preferred • Strong phone and verbal communication skills along with active listening skills preferred • Ability to meet deadlines and exercise critical thinking skills preferred

🏖️ Benefits

• Work from home opportunity! • Generous paid time off! • Medical, Vision and Dental Insurance Options! • Flexible Spending Accounts! • 401k and Employee Stock Purchase plans! • No Charge Lab Testing! • Fitness Reimbursement Program! • And many more incentives!