Chief of Staff, Customer Operations

July 27

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Lemonade

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Digital insurance built on social impact – for your stuff, home, family, pet, and car.

insurance • Technology • Behavioral Economics • User Experience • Artificial Intelligence

1001 - 5000

Description

• Work alongside our Customer Ops SVP and provide council on strategic initiatives and personnel support • Mentor our Customer Ops leadership team • Build connections with key stakeholders and business partners to drive business objectives forward • Attend meetings and participate as a voice of Customer Operations • Fill in gaps of leadership support • Create compelling storytelling of key initiatives through presentations • Manage and ensure key initiatives and projects meet deadlines and intended business outcomes

Requirements

• At least 10 years experience managing and developing leaders of diverse departments, skill sets, and team size • A high comfort level with ambiguity • Excellent communicator with great rhetorical skills. Trusted, reliable, and highly available. • Strong data and analytics background. Great at solving problems through data, research, and thinking out of the box • A++ player - smart, energetic, and hungry to do whatever it takes to succeed in this challenging role • Finds a way to make things happen and is scrappy and efficient when faced with limited resources • Experienced Project Manager who has managed global projects with matrixed teams • Strong cross-functional facilitator who can bridge gaps between different departments and ensure collaboration on key initiatives • Exceptional EQ - a natural ability to read people, a great listener, and a good sounding board for others in the company • No ego • Understanding of customer-centric products, operations, business development, and marketing • Executive presence - confident in managing up and relaying honest feedback to top executives • Experience in the insurance industry or insurTech is an added bonus

Benefits

• Equity + benefits