Application Support Analyst, CRM, Client Portal

🕒 April 23

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Libertex Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

💸 Finance

💳 Fintech

Finance • Fintech

Libertex Group is an online trading platform operated by Indication Investments Ltd, which is a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC). The platform offers trading services in leveraged products such as Contracts for Difference (CFDs) across various markets including stocks, cryptocurrencies, currencies, metals, agricultural products, oil and gas, and more. Libertex is known for its professional trading platforms, including Libertex, MetaTrader 4, and MetaTrader 5, targeting both retail and professional investors. It provides educational resources, market research, and timely economic updates to assist traders. Notably, Libertex has been recognized with several awards and is the official Online Trading Partner of FC Bayern.

📋 Description

• Serve as the first point of contact for system incidents and user issues from internal stakeholders). • Investigate and resolve L1–L2 issues, including configurations, user roles, data validations, and workflow problems. • Log and track incidents in Jira and Service Desk; escalating to Product Owners as needed. • Document fixes, system behaviors, and known issues in Confluence knowledge base. • Work closely with the QA team to reproduce bugs and prepare cases for escalation. • Provide feedback to Product Owners on recurring issues or potential enhancements. • Support new system releases and updates. • Train internal users (customer support, backoffice, sales) on system features and updates.

🎯 Requirements

• Degree in Computer Science, Business Management or any other relevant field. • At least 3 years of experience in a similar role within the Forex industry, or experience in Customer Support, Back Office, Dealing, or a related function. • Strong understanding of CRM, client portal, and back-office systems and their operational workflows. • Analytical and detail-oriented, with the ability to investigate and resolve issues across multiple systems. • Excellent communication skills, able to act as a bridge between business stakeholders and technical or vendor teams. • Experience with Jira, Service Desk or similar ticketing system is an advantage. • Basic technical understanding of databases, APIs, configurations is an advantage.

🏖️ Benefits

• 21 working days annual leave • Udemy Business unlimited membership • Corporate events and team building activities • Professional and personal development opportunities in a fast-growing environment