Senior Human Resources Specialist

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LifeStance Health

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Healthcare Insurance • Telecommunications • Wellness

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

5001 - 10000 employees

⚕️ Healthcare Insurance

📡 Telecommunications

🧘 Wellness

💰 Private Equity Round on 2016-12

📋 Description

• Keep management informed on team activity and performance issues • Provide performance management input, including evaluation feedback, skill gap identification, and recommendations to HR Operations department leadership. • Oversee daily workflows and assignment of PeopleDesk tickets to HR Operations Coordinators. • Perform quality assurance (QA) reviews of HR transactions, documentation, and adherence to SLAs. • Monitor SLAs, ticket volume trends, and turnaround times. • Act as an initial point of escalation and contact for team member inquiries • Actively participate in team meetings and provide updates on ongoing work • Maintain, update, and improve standard operating procedures (SOPs) quarterly or as changes occur. • Handle complex or sensitive employee HR partner escalations (including sensitive HR record transactions). • Provide top-notch customer service and administrative support, taking the lead on escalated employee inquiries and processing • Manage and approve timecards and time off requests. • Provide coverage during absences • Lead onboarding, knowledge transfer, and upskilling of new HR Operations Coordinators. • Support leadership with implementation of HR Operations process changes, policy updates, and continuous improvement initiatives. • Partner closely with HR shared service teams and local leadership. • Assign and coordinate testing participation for Workday releases and ensure team readiness. • Other duties and initiatives as assigned by leadership.

🎯 Requirements

• 2-4+ years of HR Operations experience or equivalent transactional HR experience • Demonstrated experience supporting HR processes in a shared services environment. • Previous experience in Workday or other HRIS platforms • Prior experience managing workload distribution or acting in a lead capacity • Well-rounded knowledge and experience with multiple areas of HR • Highly computer literate with capability in email, MS Office, and related business and communication tools • Proven ability to work in a fast-paced environment with multiple priorities that require strong project management and decision-making capabilities

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program