Associate Sales Support Specialist – PST Hours

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55.2k - $73.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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This company has sponsored H1B visas in the past.

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤖 Artificial Intelligence

📋 Compliance

💰 $23M Debt Financing on 2016-08

Legal • Artificial Intelligence • Compliance

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Support outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities • Assist the broader Sales Excellence team and outside sales professionals • Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts • Perform conflicts checks • Assist sales with submitting quotes within internal system • Coordinate assignments for project managers • Liaise with the forensics team and submit tickets within internal system • Prepare litigation profiles for sales • Assist with billing inquiries/issues • Prepare and submit simple cost estimates for clients • Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support • Create and ensure proper setup of new projects within internal systems • Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services • Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects • Perform other related duties as assigned

🎯 Requirements

• BA or BS degree required • Familiarity with CRM tools like Salesforce.com is a plus but certainly not required • Experience supporting a sales team is a plus but certainly not required • Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required • Strong written communication skills • Strong verbal communications skills to clearly and succinctly address client needs • Strong organizational skills • Strong attention to detail including the ability to thoroughly quality check work product • Ability to build trusted and lasting relationships with both external and internal customers and peers • Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel) • Demonstrate a consistently high activity level and be extremely self-motivated • Ability to work independently as well as with a team • Demonstrate a commitment to exceptional customer service

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k with company match • Company paid Life & AD&D • Short and long-term disability • Telemedicine • Wellness plans • Flexible PTO program • Paid volunteer days • Annual bonus or incentive program