Head of Strategic Operations - Delivery

Yesterday

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Description

• Gratia is seeking a Head of Strategic Operations & Delivery to lead the development and implementation of product strategies, ensuring the effective delivery of high-quality work to clients. • You will be responsible for overseeing product definition, designing scalable delivery processes, and managing screening and assessment systems. • This role requires close collaboration with tech and operations teams to continuously refine Gratia’s platform and ensure a seamless experience for both clients and analysts. • Develop and implement scalable, long-term processes to ensure the consistent delivery of high-quality work. • Oversee the development of automated, scenario-based screening processes that align with Gratia’s task-skill ontology. • Design and execute group-based training sessions, such as problem-solving workshops, and maintain a comprehensive training library. • Act as the primary liaison between the delivery and tech teams. • Oversee and manage the end-to-end delivery of project-based work. • Ensure the continuous improvement of delivery outcomes by managing a database of analyst profiles and skills.

Requirements

• Bachelor’s degree in a relevant field; MBA preferred. • 3-5 years of experience in top-tier consulting firms (Bain, McKinsey, BCG) or senior product leadership roles. • Proven experience developing scalable delivery processes and enhancing the skills of a diverse talent pool. • Strong leadership skills with the ability to manage and grow high-performing teams. • Experience working in a fast-paced, dynamic startup environment.

Benefits

• Competitive annual compensation starting at ~$60k, with the opportunity for growth. • We offer negotiable equity options to reflect your value and long-term contribution.

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