Renewal Operations Analyst

23 hours ago

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Description

• As a Renewal Operations Analyst at Go Gratia, you will play a critical role in managing and optimizing the customer renewal process. • Your focus will be on ensuring timely renewals, driving customer retention, and minimizing churn. • By collaborating with various teams and analyzing key data, you will help secure consistent revenue and strengthen client relationships. • Monitor and maintain the renewal pipeline, ensuring timely tracking and visibility. • Proactively identify at-risk accounts and collaborate with account managers or customer success teams to resolve issues. • Forecast renewal rates and revenue, adjusting predictions based on pipeline changes. • Develop and execute renewal reminder communications and engagement plans. • Partner with customer success and marketing teams to implement renewal outreach strategies, including email campaigns. • Analyze churn data to identify cancellation reasons and develop strategies to improve retention. • Conduct post-renewal analysis to identify trends in customer behavior across segments. • Leverage feedback to recommend improvements to the renewal process. • Support renewal forecasting by analyzing historical data and upcoming pipeline changes. • Assist in setting renewal revenue targets and track performance against those goals. • Identify high-risk accounts and escalate them for immediate action. • Develop strategies to address renewal risks, such as customer dissatisfaction or competition. • Track contract terms, pricing, and renewal dates to ensure accurate and timely renewals. • Collaborate with legal and finance teams to address contract-related adjustments.

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