Senior Process and Quality Analyst

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🕒 May 19

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Localiza&Co

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1973

🚗 Transport

🛍️ eCommerce

👥 B2C

Transport • eCommerce • B2C

Localiza&Co. is a car rental company that offers a range of services including vehicle rentals, fleet management, and car subscriptions. With a presence in multiple Latin American countries like Argentina, Brazil, Colombia, Ecuador, Mexico, Paraguay, and Uruguay, Localiza&Co. is dedicated to providing convenient and efficient transportation solutions. They cater to both individual customers and businesses, offering services such as fast digital vehicle pickup, loyalty programs, and various vehicle options for different travel needs.

📋 Description

• Take a leading role in structuring, mapping and redesigning operational and customer-service processes, ensuring standardization, efficiency and quality across Zarp's operations. • Develop, review and maintain operational documentation (SOPs, flowcharts, manuals and guides), ensuring clarity, applicability and alignment with branch realities. • Ensure operational standardization and excellence across units (branches and pitstops), conducting field visits, process audits and monitoring adherence to defined standards. • Plan, execute and monitor tests, pilots and validations of new processes, tools and features, ensuring readiness before rollout. • Act as a bridge between operations and corporate areas (IT, Marketing, Sales, among others), ensuring alignment between field demands and strategic initiatives. • Define, track and analyze operational and quality indicators (KPIs), using data to identify deviations, opportunities and inform decision-making. • Conduct root cause analyses and lead corrective and preventive action plans, ensuring continuous process improvement. • Conduct internal process audits, report findings and follow up on implementation of improvement plans with involved areas. • Train and develop operational teams through training sessions, workshops and support during implementation of new processes and standards. • Promote a culture of quality and continuous improvement, encouraging team participation, empathetic change management and adherence to defined processes. • Maintain a strong interface with branches, exerting influence and balancing the enforcement of standards with operational understanding.

🎯 Requirements

• Bachelor's degree or higher. • Strong experience in process mapping, design and continuous improvement. • Experience with performance indicators (KPIs), data analysis and operational quality management. • Experience preparing operational documentation (SOPs, workflows, manuals). • Advanced Excel skills and knowledge of BI tools (Power BI, etc.). • Analytical ability, structured thinking and data-driven decision making. • Excellent communication and interpersonal skills, with the ability to influence different audiences (especially operations and branches). • Hands-on profile, with autonomy, ownership mindset and focus on continuous improvement. • Empathy and the ability to drive change and engage operational teams.

🏖️ Benefits

• Profit Sharing • Food Allowance • Meal Voucher • Health Insurance • Dental Insurance • Gympass • Private Pension Plan • Transportation Voucher • Allya • Unlimited access to a wide range of courses through our Localiza University • Internal training and development programs • Discounts on vehicle purchases and rentals