Lodgify
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings
Technical Customer Support Specialist
June 6
Lodgify
Lodgify is a comprehensive vacation rental property management software company that helps property owners and managers streamline their operations. It offers features such as a reservation system, unified inbox, guest management, task management, automation, reporting and analytics, and owner statements. Lodgify supports integrations with major booking platforms like Airbnb, Booking. com, Vrbo, and Expedia, providing a channel manager to sync calendars, rates, and reservations. It also enables users to create custom websites with a booking widget, supporting platforms like WordPress, Squarespace, Wix, and more. With additional tools like dynamic pricing, a mobile app, and AI-powered automation, Lodgify aims to increase productivity and enhance guest experiences for short-term rental businesses. The company provides free onboarding, personalized support, and a variety of resources to ensure a smooth transition to their platform, appealing to individual hosts, property managers, and various types of accommodations.
Get a beautiful mobile-friendly website that generates bookings • manage all your listings & calendars from one place • and accept credit card payments for your bookings
📋 Description
• Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. • Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. • We are an international team of more than 350 people and over 60 different nationalities, founded in the heart of sunny Barcelona. • At Lodgify, we are hiring a Technical Customer Support Specialist to join our team fully remote from any location in Latin America or the Caribbean! • We’re seeking a tech-savvy professional to become an expert in the Lodgify software. • You’ll use that expertise to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction through exceptional service. • You will assist our customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). • In cases of connection issues, we expect you to take the initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers!
🎯 Requirements
• Experience in technical customer support or a similar role. • Strong verbal and written communication skills in English. • Patience, attention to detail, and strong logical thinking. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk. • Positive attitude and a strong sense of responsibility. • Eagerness to learn about technology. • Availability to work in weekends.
🏖️ Benefits
• The freedom to work from home. • Salary in EUR/USD! • Expense Coverage for Computers & Gadgets. • Great culture & working environment with an international team of over 60 different nationalities. • Travel to our yearly team-building events at company's expense. • Boost your earning potential with our referral program that offers paid compensation. • Dive into a career adventure with endless opportunities for growth and development. • Spice up your remote work routine with a dash of fun! Join us for virtual team activities.
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