Service Delivery Manager

🕒 March 11

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LSEG (London Stock Exchange Group)

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10,000+ employees

LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management.

📋 Description

• Own the end-to-end service lifecycle , including strategy, design, transition, operation, and continuous improvement • Partner with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives • Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes • Ensure alignment with enterprise architecture, security, and compliance standards • Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement • Lead service reviews and establish key performance indicators (KPIs) and service level objectives (SLOs) • Manage risk, capacity, and change proactively to maintain service reliability and performance • Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence • Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning • Lead and influence cross-functional teams, promoting knowledge sharing and a continuous learning mindset

🎯 Requirements

• 5 years’ minimum previous experience in project management (Agile/Waterfall) and in team co-ordination / management / stakeholder • Strong understanding of Agile, DevOps, and CI/CD practices • Proven experience managing technology products or platforms across their lifecycle • Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies • Solid grounding in service management frameworks (ITIL, SRE, or equivalent) • Experience of AI project lifecycle, from a technical and project management perspective • Proficient in business process mapping, analysis, and transformation • Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite • Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans • Curious about new technologies and tools, creative thinking and initiative taking for self learning

🏖️ Benefits

• healthcare • retirement planning • paid volunteering days • wellbeing initiatives