Customer Success Manager

🕒 May 27

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lumiform

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

📋 Compliance

🏢 Enterprise

💰 Series A on 2022-05

SaaS • Compliance • Enterprise

Lumiform is a company that provides a platform for instant form digitization, workflow automation, and insights to enhance safety, quality, and operational efficiency. They offer a wide range of free, expert-approved templates and cater to various sectors including manufacturing, construction, and transport. Lumiform aims to improve frontline team efficiency and compliance with high security and scalability standards.

📋 Description

• You conduct successful onboarding of new users and ensure they quickly reach the milestones for their individual use cases • You build a network of customers and maintain long-term relationships with them • You lead trainings and workshops for our customers and ensure they can leverage the full potential of our software • You understand customers' specific requirements and goals and advise them on industry best practices • You collect customer feedback, synthesize it, and pass it on to our product team • Our goal is to act proactively to identify potential churn risks early • You identify upsell opportunities by demonstrating the added value of additional use cases • You regularly prepare reports on the status, satisfaction, and growth of our customers • You work closely with the sales, marketing, and product teams.

🎯 Requirements

• You are a native-level German speaker and have business-fluent English in speech and writing • You have prior experience in Customer Success, Account Management, or Sales, ideally in a B2B SaaS environment • Communication is one of your strengths, and you enjoy proactively reaching out to people • You have a solid understanding of technical concepts and the ability to explain them clearly • You enjoy solving problems and proactively tackle challenges to find solutions • You think strategically and plan ahead • You value a hands-on approach • You are team-oriented.

🏖️ Benefits

• Modern office in the heart of Berlin-Mitte -- Linienstrasse • Investment in your future with an annual learning budget of €500 • Additional financial incentives: monthly non-cash allowance of €50 or an Urban Sports Club membership • Free refreshments: unlimited quality coffee, tea, spritzers, fresh fruit, beer, or wine • Flexibility and balance with flexible working hours and home-office options • Become part of a global adventure in an international, fast-growing SaaS startup • You can take on significant responsibility • An international team with flat hierarchies and open feedback