Customer Support Analyst

April 24

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Lumivero

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Lumivero is a company expertise in providing advanced data management and analytics solutions. Their platform offers a comprehensive suite of tools designed for data aggregation, transcription and natural language processing, as well as qualitative and quantitative analysis. Lumivero serves a wide range of industries, including healthcare, financial services, and higher education, helping decision-makers leverage data insights to drive smarter, data-driven choices. Their solutions, such as Monte Carlo simulations and qualitative research tools, empower users to generate impactful insights and efficiently organize data processes. Lumivero also emphasizes collaboration and reporting, allowing users to streamline publishing and feedback analysis tasks effectively.

Qualitative research software • NVivo Training and Consultancy • Field Placement Software • Writing and Reference Management Software • XLSTAT

201 - 500 employees

☁️ SaaS

🏢 Enterprise

📚 Education

📋 Description

• Join a Global Team Making a Lasting Impact with Lumivero • Are you ready to be part of a team that’s changing the world? • At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. • Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. • We are looking for an enthusiastic and engaging problem-solver Support Analyst to join our global support of software support experts to deliver efficient and high-quality Customer Support for our Lumivero product users. • You will spend your time helping people overcome small obstacles to better enable them to take advantage of the Insights and Impact our great products can offer. • Our ideal candidate will leverage excellent communication skills and technical abilities to become a trusted resource for Lumivero’s customers, guiding them through best practices, answering "how to" questions, and/or troubleshooting technical issues as required.

🎯 Requirements

• Problem Solver; Multi-tasker • 3+ year experience working in a Technical Customer Support or Software Support role • Windows and macOS Application troubleshooting skills and ability to resolve technical problems efficiently and accurately. • Excellent communication, organization skills, and time management skills. • Strong ability to work with precision and attention to detail. • Knowledge of Microsoft Windows and macOS Operating systems • Mac and Windows OS familiarity • Strong Listening and Communication Skills

🏖️ Benefits

• Annual base salary is £25,000 - £35,000, depending on qualifications. • An annual performance-based bonus to recognize personal excellence. • Annual tech stipend to get what you need to do your best work. • Flexible, remote first work environment and a diverse, global team. • Opportunities for career advancement as Lumivero grows.