Customer Success Manager - Corporate

March 9

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Lumivero

Expert Software for Better Insights, Research, and Outcomes

Qualitative research software • NVivo Training and Consultancy • Field Placement Software • Writing and Reference Management Software • XLSTAT

201 - 500

Description

• The Customer Success Manager (CSM) ensures a healthy client relationship by working side-by-side with our customers. • Develop execution plans that drive measurable success, solid partnerships, and client satisfaction. • CSMs are product experts who listen to and understand our clients. • Advocate for improvements and enhancements that mean the most to customers.

Requirements

• Bachelor's degree and 2-5 years of experience in a customer success or account manager role. • Demonstrated intermediate knowledge of Microsoft Office Suite, specifically Excel. • Experience with CRM software, SalesForce experience preferred. • Strong communicator with proactive problem-solving skills. • Track record of fostering loyal customer relationships and driving product adoption.

Benefits

• Remote-first working opportunities. • Flexible time off. • Generous parental and family leave. • Professional development opportunities, training, and support.

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