Support Engineer - Tier 1

August 29

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mabl

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mabl is the enterprise SaaS leader of intelligent test automation software for high-velocity development teams.

ML Powered Regression Testing • Automated Testing • Functional Testing • Test automation • low-code test automation

51 - 200

💰 $40M Series C on 2021-11

Description

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues • Take ownership of customer issues reported and seeing problems through to resolution • Create and evolve support and customer success processes, tools, and technologies • Work cross functionally with other teams at mabl to improve the customer experience

Requirements

• 3+ years of experience • Knowledge of QA/Automation testing • Understanding of mabl, databases, mobile, performance testing, and/or general test architecture is a plus • Proficient in the use of HTML, CSS, JavaScript, and Chrome dev tools • Knowledge of ticketing systems such as Salesforce and Jira • Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution) • Customer-centric attitude, with strong communication skills and technical acumen • Deep passion for representing customers needs in product planning and design processes • Strong analytical skills, with a bias for using data to identify trends and opportunities • Interest in learning good test automation practices and patterns