Maids.cc
5001 - 10000 employees
Founded 2009
👥 B2C
🎯 Recruiter
B2C • Recruitment
Maids. cc is a major employer and service provider in the United Arab Emirates, specializing in offering full-time maid services and visa processing for domestic workers. The company simplifies the process of hiring and managing maids by offering an online platform where clients can select their preferred maid, handle payments, and manage visas without needing to visit government agencies. Serving as the largest visa issuer in the UAE, Maids. cc also provides various support services, including health insurance and legal support, for both employees and clients. With over 18,000 employees and multiple branches across Dubai and Abu Dhabi, the company offers extensive support and flexibility for domestic worker arrangements, ensuring legal compliance and customer satisfaction through their user-friendly app and personalized service approach.
Operations Manager
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🔥 0 minutes ago
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Maids.cc
5001 - 10000 employees
Founded 2009
👥 B2C
🎯 Recruiter
B2C • Recruitment
Maids. cc is a major employer and service provider in the United Arab Emirates, specializing in offering full-time maid services and visa processing for domestic workers. The company simplifies the process of hiring and managing maids by offering an online platform where clients can select their preferred maid, handle payments, and manage visas without needing to visit government agencies. Serving as the largest visa issuer in the UAE, Maids. cc also provides various support services, including health insurance and legal support, for both employees and clients. With over 18,000 employees and multiple branches across Dubai and Abu Dhabi, the company offers extensive support and flexibility for domestic worker arrangements, ensuring legal compliance and customer satisfaction through their user-friendly app and personalized service approach.
📋 Description
• Hire the right agents, and un-hire when performance doesn’t meet the bar • Manage day-to-day operations and maximize team efficiency • Oversee and develop a team of online agents • Conduct training, coaching, and evaluations • Handle escalations and daily issues—internally and externally • Promote high performers, demote or exit low performers • Collaborate with other departments to improve systems and processes • Use data and dashboards to make decisions, spot gaps, and drive improvements
🎯 Requirements
• 3+ years of experience as an Operations Manager or in a similar role • Hands-on experience managing online or remote agent teams • Track record of hiring, training, promoting, and letting go of agents • Strong data mindset—you know how to read numbers and act on them • Solid grasp of tech tools, CRMs, dashboards, and automations • High-level communication skills and ownership mindset • Fluent in English—written and spoken
🏖️ Benefits
• Work with talented people across nationalities in a fast-paced, no-nonsense environment • Be part of a company that rewards outcomes, not time • Rapid growth for those who perform
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