Customer Success Manager (Bilingual - English/Spanish)

November 16

Manychat

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We help businesses grow by building meaningful relationships with their customers.

Facebook Messenger • Bot Creation • Bot Marketing • Bot Subscribers • Messenger Marketing

51 - 200

💰 $18M Series A on 2019-04

Description

• Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage optimization, education, adoption, and customer satisfaction • Serve as an advocate for our customers by sharing feedback and insights to various departments • Proactively identify opportunities for customer growth and expansion • Build and maintain a deep understanding of our products and services, industry trends, and competitive landscape • Ensure high customer satisfaction ratings (CSAT) across all Customer Success engagements

Requirements

• Fluency in both English and Spanish • 3+ years experience in a client-facing role • Excellent communication and interpersonal skills • Analytical mindset • Self-motivated and proactive approach • Scrappy, resourceful and comfortable in a startup environment • Familiarity with CRM and customer success software tools • Familiarity with marketing and sales products

Benefits

• Annual professional development reimbursement • Generous time-off policy • Competitive medical, dental, and vision coverage • Pay: $70,000 - $80,000 • Equal Opportunity Employer

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