Customer Success Manager (Bilingual - English/Spanish)

November 16

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Success & Support


We help businesses grow by building meaningful relationships with their customers.

Facebook Messenger • Bot Creation • Bot Marketing • Bot Subscribers • Messenger Marketing

51 - 200

💰 $18M Series A on 2019-04


• Manage a scaled book of customers to drive overall account health via targeted engagements with regards to product usage optimization, education, adoption, and customer satisfaction • Serve as an advocate for our customers by sharing feedback and insights to various departments • Proactively identify opportunities for customer growth and expansion • Build and maintain a deep understanding of our products and services, industry trends, and competitive landscape • Ensure high customer satisfaction ratings (CSAT) across all Customer Success engagements


• Fluency in both English and Spanish • 3+ years experience in a client-facing role • Excellent communication and interpersonal skills • Analytical mindset • Self-motivated and proactive approach • Scrappy, resourceful and comfortable in a startup environment • Familiarity with CRM and customer success software tools • Familiarity with marketing and sales products


• Annual professional development reimbursement • Generous time-off policy • Competitive medical, dental, and vision coverage • Pay: $70,000 - $80,000 • Equal Opportunity Employer

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