Customer Service Representative II

April 27

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Loggerhead Marinelife Center

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Loggerhead Marinelife Center is a nonprofit organization dedicated to the conservation of ocean ecosystems, with a particular focus on threatened and endangered sea turtles. Located in Florida, the center offers visitors educational experiences, guided tours, and opportunities to engage in marine conservation. They provide rehabilitation services for sea turtles, conduct research, and run community outreach programs to promote environmental awareness and stewardship.

Sea Turtle Research • Sea Turtle Rehabilitation • Public Education • Oceanside Visitor Attraction • conservation

11 - 50 employees

Founded 1983

🤲 Charity

🤝 Non-profit

🔬 Science

📋 Description

• As a Customer Service Representative, you'll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. • You'll also provide support to your team members by serving as a resource or subject matter expert. • Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. • A Day in the Life could include: • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers • Handle escalated calls, resolving more complex customer issues in a one and done manner • Answer incoming phone calls from Policyholders, Agents and Third parties. Processing and identifying the type of assistance the customer needs. • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow - up with the member • Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues • Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance

🎯 Requirements

• Strong team-oriented interpersonal skills. • Ability to contribute and collaborate as a team member while working proactively and independently • Excellent presentation, persuasion, written, and interpersonal skills. • Strong attention to detail, organizational skills, time management, and analytical skills • Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services • Property and Casualty experience (Preferred) • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications • At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like) • All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM EST (Eastern Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime based on business need

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance • Referral Program • Tuition Reimbursement