Field Service Support Representative - APAC

August 31

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Markforged

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Transforming manufacturing with revolutionary, affordable metal & carbon fiber 3D printers. https://bit.ly/3pGklM2

3D Printing • Composite Filament Fabrication • Precision Engineering • Carbon Fiber • Industrial Strength 3D Printing

201 - 500

Description

• Join the Customer Solutions team at Markforged • Drive high-level field service and customer support for the APAC region • Install complex 3D Printing Systems at customer sites • Conduct on-Site diagnosis and repair of complex 3D Printing systems • Remotely diagnose faults and provide technical support to partners • Perform preventative maintenance

Requirements

• Proven experience in a similar role • Experience supporting Metal Binder Jetting additive manufacturing systems will be advantageous • Understanding of and enthusiasm for working across multiple cultures and time zones • Ability to engage in occasional domestic and International travel • Self driven, with the ability to take ownership of support cases while working within a team • Excellent spoken and written English. Fluency in other languages is a plus • Excellent communication and analytical skills • Proven experience with Electronic Diagram literacy and diagnostics • Ability to multitask and work under pressure at times to meet deadlines • CRM experience Salesforce, Slack, Jira, Confluence is preferred • Customer service experience • Willingness to assist with pre-sales inquiries • Ability to work in a team-focused, deadline-driven environment • Strong project management skills with the ability to juggle multiple projects, organise and prioritise, and respond quickly to changes • Experience and/or knowledge of CAD/CAM/CNC and G Codes

Benefits

• For all US-based roles, we offer a competitive compensation package • Full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more • Casual dress • Fully stocked kitchen • Bike storage • Free parking • Weekly catered lunches • Fitness perks • Unlimited access to our 3D printers for professional and personal parts