Junior L1 Genesys Support Engineer

🕒 April 24

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

💰 Private Equity Round on 2022-04

Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.

📋 Description

• Receiving & processing requests per alerts & calls, within the defined SLA. • Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer. • Timely reaction to calls alerts. • Following support procedures and participation in procedures improvement. • Acknowledging alerts from the OpsGenie. • Creating tickets. • Implementing fixes of L1/L2 level according to pre-defined procedures.

🎯 Requirements

• Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics. • Experience in Technical Support. • Understanding of SLA principles with the ability to work within SLA requirements. • High attention to detail and a responsible, patient approach to problem-solving. • Eagerness to grow and develop within Support Services. • Fast learner with a proactive mindset. • Collaborative team player with a continuous learning attitude. • Interest in developing knowledge of Genesys technologies.

🏖️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.