Field Service Technician

May 23

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

+2 more states

🎰 Nevada – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

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Modula

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Modula è un'azienda produttrice di magazzini automatici verticali, con sede a Salvaterra di Reggio Emilia e a Lewiston, Maine.

Logistica • Supply Chain • Automazione di magazzino • Software di magazzino • software

501 - 1000 employees

📋 Description

• Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. • The purpose of the Field Technician is to provide technical installation and customer support service to all Modula Inc. customers, using technical and mechanical knowledge and available resources to ensure customer satisfaction. • Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends action necessary to correct situation to customer. • Exhibits a professional demeanor, promotes goodwill between the company, dealers, vendors, and customers by providing a superior level of customer service. • Observes, analyzes, and determines corrective course of action for service and repair of customer equipment. • Performs necessary repairs to correct analyzed situations in a professional and productive manner. • Performs scheduled maintenance on equipment for contracted customers according to Modula Scheduled Maintenance policies and procedures and proactively addresses needed repairs with Customer. • Prepares necessary documentation relating to each service call in a neat and accurate manner. • Follows safety rules and ensures that hazardous waste is disposed of properly. • Provide one-on-one, end-user problem resolution either on-site or by using phone communication. • Deliver, tag, set up, and assist in the configuration of end-user hardware, software, and peripherals. • Coordinate appropriate repair of equipment and software covered by third-party vendors. • Support service team with answers to frequently asked questions from dealer, vendors, and customers. • Participate in a 24/7 on-call rotation. • Actively utilize Modula provided training programs to increase knowledge, skill, and proficiency. • Performs other duties as assigned.

🎯 Requirements

• High school education, plus one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education. • Ability to communicate effectively with customers, management, and co-workers. • Ability to read metrics and read and interpret schematics. • Ability to read and understand necessary service and training manuals. • Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer need. • Ability to effectively utilize volt, ohm, and multi-meters. • Demonstrate a strong mechanical and electrical aptitude. • Candidate must have a valid Passport or acquire one within 90 days of hire. • Prior experience with VLM’s, automation, ASRS Systems, or carousels preferred. • Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software. • Candidate must be old enough to rent vehicle in the United States. • Additional language is a plus. • Travel up to 80% is required as our customers are located throughout North America. • Ability to safely operate drill, hand tools, forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required. (Forklift and scissor lift training will be provided.) • Ability to conduct training • Modula may require before an employment offer is made: • Pre-employment Physical Exam • Passing Federal Level Background Check • Clean Motor Vehicle Record • Drug Screening

🏖️ Benefits

• Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging • Pursuit of Excellence- Continuous improvement, committed, attention to detail • Accountability- Lead by example, follow through, integrity, create trust with team & customers • Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency • Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity