ServiceNow Developer – ITOM, Now Assist AI – Mid-level, Senior

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6 hours ago

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Mollica IT

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Recruitment • B2B

Mollica IT is a São Paulo–based recruitment and selection agency specializing in sourcing and placing IT professionals for companies in Brazil and abroad. The firm positions itself as a hands-on recruitment partner, offering fast, accurate hiring solutions across a broad range of technical roles — from C-level and PMO to DevOps, cloud (Azure/AWS), ERP (SAP, Oracle), big data and data science, databases, infrastructure and telecom, cybersecurity, Salesforce, mobile and full‑stack development, QA/testing and commercial/business roles. Mollica IT emphasizes speed, quality, inclusive hiring and partnership-style service for corporate clients.

11 - 50 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Work on innovative digital transformation projects on the ServiceNow platform • Drive process automation initiatives • Collaborate with the team in an Agile/SCRUM environment • Translate complex requirements into robust technical solutions

🎯 Requirements

• Bachelor's degree in progress or completed in Information Technology or a related field • Hands-on experience developing on ServiceNow across multiple modules (ITOM, ITSM, Now Assist/AI, etc.) • Strong knowledge of ITOM modules/capabilities: Discovery (including MID Server configuration, custom patterns, and infrastructure discovery) • Service Mapping (mapping services, dependencies, applications, and infrastructure data) • Event Management / Orchestration / automation and remediation via ITOM where applicable • Knowledge of IT infrastructure and components: operating systems (Windows, Linux, Unix), virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), networking and network protocols • Integrations via APIs (REST/SOAP), IntegrationHub, custom endpoints, and integration with external tools/cloud/corporate systems • Experience using Now Assist / generative AI / intelligent automation in the ServiceNow context: working with Now Assist applications/features for intelligent automation, AI-assisted flows, agents, or ticket/process automation • Experience developing applications, custom workflows, business rules, client/server scripts, using JavaScript/Glide API/HTML/ServiceNow platform for customizations, UI Builder, Service Portal, and Workspaces • Ability to translate complex business requirements into robust technical solutions, ensuring governance, data integrity, and quality • Experience with ITSM and service management processes (Incident, Problem, Change, Request, etc.) to ensure integration between ITOM, ServiceNow and Now Assist • Experience working in Agile/SCRUM teams

🏖️ Benefits

• Medical and dental insurance • Profit-sharing • Internet allowance to support hybrid work • Life insurance • Meal/food allowance • Flexible benefits package: you will receive points to allocate across benefit options that best suit your needs according to the program rules • Professional development: corporate university, access to online learning platforms, a language platform with over 7,500 resources and about 60 courses organized by level, area, professional skills and interests, plus a platform that aggregates multiple educational institutions offering exclusive discounts for Deloitte employees and their dependents. Additionally, a structured career plan with mentorship from Deloitte professionals through a coach who can listen to your challenges and support your development of both technical and behavioral skills — having a mentor is a valuable benefit • Well-being and family support: telemedicine service for remote pre-assessments; family support program for expectant employees and future parents; Gympass; a day off during your birthday month; psychological support channel and social services • Opportunity to be part of an inclusive culture: be yourself with equal growth opportunities. To reinforce this commitment, we have a global “All In” strategy with eight pillars — Origins, Young Apprentice, STEM, Delas (women), LGBT+, Inclusion, Without Borders and Generation 50+. All positions are open to people with disabilities (PwD)