Complaints Expert, Financial Ombudsman Service (FOS)

July 11

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Logo of Monzo Bank

Monzo Bank

We're a bank that lives on your phone, on a mission to make money work for everyone.

Digital Retail Bank • Fintech • digital banking • smartphone

1001 - 5000


• Handling FOS complaints and communicating with investigators • Being the point of contact between Complaints Team and FOS • Providing feedback to improve Monzo's services


• Experienced Financial Ombudsman Services (FOS) Complaint handler from a regulated industry • Understanding of FCA-regulated complaints handling process • Start date on 2nd September • Deep understanding of Treating Customers Fairly • Adaptable to change and working to deadlines • Detail-oriented with ability to explain complex issues


• Salary £28,000 - £32,000 (depending on performance) + Benefits • Learning budget of £1,000 a year for books, training courses and conferences • Remote work

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