Call Center Representative

February 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote 🦌 Connecticut – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Movado Group, Inc

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Movado Group, a global leader in the watch industry, champions precision, innovation, and artistry. With a celebrated portfolio including Movado, EBEL, Concord, Olivia Burton, MVMT, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches, and Calvin Klein Watches, we craft not only timepieces but also a variety of jewelry and fashion accessories.

1001 - 5000 employees

📋 Description

• The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. • The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. • Provide first-level assessment, support, and resolution of issues. • Answer inbound calls regarding product orders, E-comm orders, parts orders, and repair requests in a fast-paced environment. • Maintain customer satisfaction ratings based on explicit criteria set forth by the company. • Handle dispute escalation in accordance with existing policies and procedures. • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken. • Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes.

🎯 Requirements

• Experience in a remote and fast-paced environment • Minimum of 3 years of service-related experience in a call center environment • Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers • Basic knowledge of Microsoft Suite is required, including Outlook, Word, Excel, OneNote • Must be able to work mandatory OT during peak seasons or as required • Experience with chat is a plus • SAP experience is a plus • Automatic Call Distributor (ACD) system experience is a plus • App pairing and/or basic trouble shooting is a plus • Bilingual is a plus (Spanish)