Press Release Operations Specialist

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Muck Rack

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $180M Series A on 2022-09

Muck Rack’s Public Relations Management (PRM) platform enables thousands of organizations including Google, Knight Foundation, Pfizer, Golin, Zapier and Duolingo to build trust and tell their stories through earned media. Its media database curates hundreds of millions of data points to help PR teams find journalists, podcasters and content creators, generate coverage, monitor news and prove the value of their work. Journalists use Muck Rack’s free tools to showcase their portfolios, analyze news about any topic and measure the impact of their stories.

📋 Description

• Support customers through the press release distribution process from submission to delivery • Troubleshoot formatting, scheduling, publishing, and distribution issues • Assist customers with newsroom management and publishing functionality • Monitor release status and provide updates or confirmations as needed • Escalate technical issues to Product and Engineering teams when appropriate • Communicate clearly and professionally during urgent or time-sensitive situations • Maintain and improve internal documentation, workflows, and operational processes • Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues

🎯 Requirements

• Strong written and verbal communication skills • Exceptional attention to detail and organizational abilities • Ability to manage multiple priorities and deadlines simultaneously • Comfortable working in a fast-paced, customer-facing environment • Quick learner who enjoys mastering new tools, platforms, and workflows • Calm, professional, and solutions-oriented under pressure • Experience in customer support, operations, or customer-facing roles is preferred • Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus • AP Style familiarity is a plus • Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred • Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

🏖️ Benefits

• Home office stipend, phone and internet reimbursement, coworking membership • Virtual and in-person team bonding (lunches, events, competitions) • 401(k) with employer contributions • Equity opportunities • Health insurance (medical, dental, vision, disability, and life insurance) • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace subscription • 4+ weeks of PTO, plus paid sick and mental health days • 13 paid holidays with the option to swap for personal days • Up to 16 weeks of fully paid parental leave • Transparent pathways for internal mobility and promotion • Bi-annual performance reviews, team workshops, and leadership training • Unlimited access to Coursera and O’Reilly • 2 additional PTO days annually for learning and development • Commitment to equity and valuing diverse perspectives