Regional Claims Specialist

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🔥 4 hours ago

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The NRMA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1920

👥 B2C

🚗 Transport

B2C • Insurance • Transport

The NRMA is an association that provides a variety of services tailored for motorists and travelers in Australia. They offer essential roadside assistance, insurance products including car and travel insurance, vehicle management services like battery replacements and driving lessons, and travel support through NRMA Parks and Resorts. Additionally, they promote electric vehicle (EV) resources and membership perks through their My NRMA app, ensuring members enjoy discounts on various services and products.

📋 Description

• Take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. • Investigate incidents and determine liability. • Manage complex customer disputes and negotiate recoveries. • Drive claims through to resolution while balancing commercial outcomes with exceptional customer experience. • Assess liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters. • Manage disputed claims and support the National Claims Manager with escalated or complex claims matters. • Respond to and manage AFIA complaints and other external dispute resolution matters within required timeframes. • Assist with tribunal-related matters, including preparation of evidence, submissions, and attendance where required. • Provide claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders.

🎯 Requirements

• Experience in motor claims, rental vehicle claims, or general insurance claims handling. • Demonstrated ability to assess liability, investigate claims, and resolve disputes in a customer-focused environment. • Strong negotiation skills, with the ability to manage disputes and influence outcomes. • Ability to manage a high-volume workload in a fast-paced environment. • Strong time management and organisational skills, with high attention to detail. • Confidence handling phone-based conversations, including challenging situations. • Clear and professional communication skills with a customer-focused approach. • Strong problem-solving ability and sound decision-making skills. • Ability to work independently and contribute to a team environment.

🏖️ Benefits

• Progressive flexibility, leave and well-being benefits to balance all of life’s priorities. • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. • Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more. • Discounts on a range of NRMA personal insurance products including car, home & travel. • Grow, progress or relocate your career and move around the NRMA Group or different locations with us. • Inclusion, diversity and representing the members, guests, customers and communities we serve.