Community Support Lead Care Manager

4 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

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Pacific Health Group

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Wellness • Social Impact

Pacific Health Group is a community-focused healthcare organization that delivers integrated medical, behavioral health, and social support services to improve the wellbeing of underserved populations. The organization provides enhanced care management for complex needs, behavioral health and substance-use treatment, community health worker outreach, street medicine for people experiencing homelessness, community support services (including housing assistance), and non-ambulatory medical transportation. Pacific Health Group partners with health plans and centers care on whole-person wellness, equity, and access across multiple locations.

51 - 200 employees

Founded 2023

🧘 Wellness

🌍 Social Impact

📋 Description

• Conduct comprehensive evaluations of members’ needs, preferences, and eligibility through detailed conversations and data review. • Develop tailored care plans based on individual health and social circumstances. • Arrange all aspects of member care, including scheduling appointments, organizing follow-up services, and linking members to community resources. • Ensure members receive consistent, end-to-end support for long-term stability and health improvement. • Perform empathetic assessments that capture members’ lived experiences and goals, not just medical data. • Maintain close communication with members via phone, video, or in-person visits to monitor progress and address emerging challenges. • Serve as a bridge between members and available community resources, such as housing programs, workforce training, childcare, and food assistance. • Advocate for timely treatments, fair insurance authorizations, and equitable access to care. • Act as the central communication hub among members, their families, healthcare providers, and community partners. • Maintain accurate, up-to-date documentation of assessments, care plans, progress notes, and outcomes. • Ensure all records comply with legal, ethical, and organizational standards for quality and accountability. • Collect and analyze feedback to identify gaps in care coordination and advocate for new resources or partnerships. • Remain current on Medi-Cal, CalAIM, and community support policies to ensure all activities meet compliance and quality-of-care standards. • Participate in workshops, training, and certifications on cultural competence, trauma-informed care, and motivational interviewing. • Provide mentorship, guidance, and day-to-day support to other Care Managers within the Community Supports Program. • Support program initiatives and special projects as assigned. • Demonstrate flexibility and teamwork to ensure departmental success.

🎯 Requirements

• Experience: 3–5 years in case management, social services, or healthcare. • Expertise: Familiarity with Medi-Cal, CalAIM, and Community Supports programs. • Healthcare Insight: Knowledge of healthcare systems, managed care operations, and local community resources. • Interpersonal Skills: Strong communication, empathy, cultural competence, and teamwork. • Organizational Skills: Proven time management and attention to detail. • Technical Proficiency: Competence in using case management software, EHR systems, and related tools.